Frequently Asked Questions

  • We are able to bill under various line items, which allows us to maximise your plan and resources.. Please get in touch to discuss your specific plan and see what we can do for you.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

    We can meet you in person, at home, in the community, over the phone or online, at a time that best suits you.

  • We know what it’s like to be on the NDIS. Super Plastic was created to offer an alternative to cut and paste services, inflexible budgeting and lack of pricing transparency.

    When you work with us, you will be included every step of the way. We aim to have every client feeling empowered and capable of not only understanding, but managing their plan and supports.

    Our unique billing model also sanctions a portion of every billable hour for our Community Access Fund, to enable those with barriers to accessing NDIS funding to receive our services at a heavily subsidised rate. It’s Community helping Community.

    Feel free to ask us for more details.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Whether you’re plan managed, self managed or NDIA managed, we can help. Each billable hour is accounted for an clearly displayed in your invoices, which are sent directly to either yourself (if Self Managed) or the plan manager or NDIA as appropriate. No guess work, no indecipherable codes, just simple, itemised invoices that show you exactly where your money is going.

  • Support Coordination is an NDIS-funded service designed to help you navigate the NDIS system and bring your plan to life.

    Think of a Support Coordinator as a project manager for your NDIS plan. Their job is not to provide the therapy or the care themselves, but to find the right people to do it, ensure everything fits within your budget, and help you achieve your goals.

    The ultimate goal of Support Coordination is capacity building: teaching you how to manage your own supports so that, eventually, you may not need a coordinator at all.

    Basically, if you engage a Support Coordinator, you save yourself the time and energy in finding good supports, managing them, admin and paperwork and making sure everything is on track within your budget. You don’t HAVE to have one, but a good Support Coordinator can be extremely helpful and take a large chunk of admin off your plate.

    Here is a breakdown of the different levels and responsibilities.

    1. The Three Levels of Support Coordination

    Not all Support Coordination is the same. The NDIS funds it at three different levels depending on the complexity of your situation.

    • Level 1: Support Connection

      • Focus: Short-term assistance to get you started.

      • Goal: To help you find providers and sign service agreements, then step back so you can manage the plan yourself.

    • Level 2: Coordination of Supports (Standard)

      • Focus: The most common level. It involves ongoing help to maintain relationships with providers, manage the budget, and prepare for plan reviews.

      • Goal: To build your confidence and skills in directing your life and services.

    • Level 3: Specialist Support Coordination

      • Focus: For participants with exceptionally complex needs or high risks (e.g., interaction with the justice system, severe health issues, or homelessness).

      • The Provider: This must be delivered by a qualified professional (like an Occupational Therapist, Social Worker, or Psychologist) because the barriers to support are clinical or exceedingly high-risk.

    2. What a Support Coordinator Actually Does:

    If you have funding for Support Coordination, we will help you with:

    • Understanding Your Plan: Translating the NDIS jargon and explaining exactly what your budget categories can be used for.

    • Connecting with Providers: Finding therapists, support workers, or cleaners in your area who have availability and suit your needs.

    • Setting up Service Agreements: Negotiating the terms of service (rates, cancellation policies) to ensure you are protected.

    • Crisis Resolution: Stepping in if a provider cancels suddenly or if your living situation changes unexpectedly.

    • Reporting: Writing a report for the NDIS before your plan review to show what supports worked, what didn't, and what funding is needed for next year.

    3. What Support Coordination is NOT:

    It is common to confuse Support Coordination with other roles. To be clear:

    • It is NOT Plan Management: A Plan Manager pays the bills and handles the invoices. A Support Coordinator finds the providers who generate those invoices. (You can have both funded in your plan).

    • It is NOT Support Work: A Coordinator does not come to your house to help you cook, clean, or shower. They find the agency that sends the person to do those things.

    • It is NOT Advocacy: While they support your interests, their primary role is operational. If you have a legal dispute with the NDIS, they might refer you to a formal Disability Advocate.